Refund Policy

Please use these conditions when asking RYZE Superfoods to resolve an unwanted purchase or a problem with delivered goods. Contacting the store first allows us to provide the appropriate return instructions.

If you need to stop an order

Contact support as early as possible before dispatch for an order change or cancellation. The fulfilment stage may prevent us from carrying out the request, so success is not promised. Once the parcel has shipped, the returns conditions apply without restricting rights that cannot legally be waived.

Inspection comes before repayment approval

We check returned items on receipt and communicate approval or the reason a request cannot be accepted. Approved refunds go back to the original payment method within 10 business days after receipt and inspection; financial institutions may take longer to show the credit. An exchange is available under the same conditions and timing, subject to stock.

Damage, omissions and wrong items

Please tell us about a defect, transit damage, omitted contents or an incorrect product, attaching the purchase reference and relevant pictures. Our assessment determines the appropriate resolution. We also bear return costs for qualifying quality and fulfilment problems; the condition requirements for an unwanted purchase do not remove statutory rights in these cases.

The store arranges eligible return transport

Qualifying return postage is paid by us, whether you no longer want the purchase or it has a quality problem. Obtain our shipping directions or prepaid label before mailing. The default destination is our business address, 5 Thorton Ct, Sterling, Virginia, 20165, United States; use another address only when we expressly supply it for the return. We apply no restocking charge.

Purchase evidence and return eligibility

Keep your order confirmation or other purchase record and contact us within 30 days of receiving the goods. Eligible unwanted items can be returned or exchanged when unused, in original condition and with original packaging. Sending goods back without first arranging the return may delay identification and handling.

Store identification and assistance

Business name: RYZE Superfoods
Customer support mailbox: Support@wholesomeblendmushroomcoffee.shop
Our telephone number: 540-221-5143
Our business mailing address: 5 Thorton Ct, Sterling, Virginia, 20165, United States